Free Shipping Over 100 EUR!
We primary choose EMS to ship all our packages. It's Fast and Safe. You will get your products within 14 business days. If you need another express service, please contact us before you pay.
Delivery Time: 7-14 days
Processing Time (2-3 working days)
= From the time we received your order to the time we start to package your order. 3 working days (except two weekend holidays) to get your order looked at, your payment confirmed, to make sure the shipping address is correct and to collect the items you purchased.
Packaging Time (1-2 working days)
= Your order will be sent to the shipping company on the day of packing or no later than the next day.
= The time it takes for the shipping company to drive or fly your package to you.
EMS: 5 to 7 shipping days.
Many items ship from our China office , so when you first get the tracking number check the EMS link:
(Tracking website:http://www.ems.com.cn/english-main.jsp International)
Then in 5-7 days you can check your local link below:
United States : www.usps.com
Canada : www.canadapost.ca
When receiving and signing for the cargo, you must inspect the cargo carefully to make sure whether it is perfect or not; you should send letter for us instead of signing for if it has any breakage; we will help you to process! But if after receiving and signing for said again the product has any question, we are generally irresponsible!
1. If you find the parcel broken when delivery, please open the parcel to check whether items are kept intactly. If not, please refuse delivery. When the parcel is returned to us automatically, we will confirm if the damage is made during transportation. If yes, we will send you a new one of same model for exhcange or fully refund your money according to your request.
2. If you want to return the parcel already signed by you, please email us to get the shipping address where your parcel can be returned to. We would have no responsibility for any missing parcel caused by returning to wrong shipping address without asking for our customer support's advice.
In the case a customer wish to Return / Exchange products we offer a 15 days return policy (from the original order dispatch date) :
1 You must contact us to get the shipping address where your parcel can be returned before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
2 If returning items for a refund: Shipping and handling charges are non-refundable. Certain amount of money will be deducted if we have provided free shipping (usually one item takes $25)
3 We do not cover the shipping cost of returns or exchanges, you will be responsible for the shipping and handling costs. (usually one item takes $25)Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.
1 We will accept exchanges for a different size or color within 15 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you. If you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.
2 You must contact us to get the shipping address where your parcel can be returned before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
3 We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.